Kate Spade
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Kate Spade Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kate Spade has 1.9 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Kate Spade to a friend or colleague.
- Rating Distribution
Pros: Design, Fast shipping, Customer service.
Cons: Customer service, Unethical return policy, Refunds.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kate Spade has 1.9 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Kate Spade to a friend or colleague.
- Rating Distribution
Pros: Design, Fast shipping, Customer service.
Cons: Customer service, Unethical return policy, Refunds.Recent recommendations regarding this business are as follows: "Do not buy Liz Claiborne purses", "Don't buy", "Don't buy", "Not to go there", "Don't talk to that person.".
Most users ask Kate Spade for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Kate Spade Reviews
"UPS package was never deliver"
I placed an order at the Woodstock, GA outlet for a pair of jeans order #184500****932, Invoice 188702, date 11/11/20, and never received the package from UPS....
"Items Missing from Packing Slip!"
I bought 3 items. Only got two in the mail but all 3 were supposedly shipped together in same shipment. I was told in the phone they'll send the missing item....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockledge, Florida
My beautiful Liz Claiborne shoe soles have totally disintegrated. How do I repair?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor quality of purse
Preferred solution: Full refund
User's recommendation: Do not buy Liz Claiborne purses
Bellevue, Washington
Items Missing from Packing Slip!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem resolution
- Lack of customer service and support
Preferred solution: Properly communicate with customers. And a resolution
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Respond to the numerous emails and phone calls you have done nothing to make a purchase that was defective and broke right whith this costumer. Nothing but a run around
- Communication
- Product quality
- Customer service and poor quality
Preferred solution: A replacement product for the ones e the fell apart 2 days after we got it
User's recommendation: Don't buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Reseda, California
Price adjustments
User's recommendation: Not to go there
Milwaukee, Wisconsin
I received 2 the same flip flaps but I didn't intent to buy two pairs of the same shoes
Ellensburg, Washington
Purses not received
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeland, Florida
Rude sales person
User's recommendation: Don't talk to that person.
Brampton, Ontario
Bad quality and customer service
Toronto, Ontario
Bad quality bags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orland Park, Illinois
Still have NOT received my refund to my credit card and it’s been over 5 weeks since they have received my return
User's recommendation: Do not trust them! They have the returned product and my money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Possible question on bag
Company fixed the issue and I have been provided with full refund.
Preferred solution: Full refund
User's recommendation: read policies carefully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor Quality and Horrible Customer Service
- Customer service and poor quality
Preferred solution: Full refund
User's recommendation: Know upfront if you have an issue, customer service is horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I ordered a purse on September 22 to be delivered to Canada and according to the website it would be here in 3-7 business days. I still have not received it and it's been 7 days.
I have had no information or updates on my order, when I told them it has not even been shipped and I wanted to cancel they said I couldn't and would have to wait until I received my order. That is unacceptable and trying to speak to Customer Service is a joke!
They must have an automated response because I am getting the same BS information from them. I have had no updates on my order and trying to get any information from them is impossible. They are now telling me I won't receive my order until October 23 SERIOUSLY! Here is the delivery time when I should receive my order to Canada that is on their website.
CANADA
Shipping Fees
Standard Ground
$10
Two-Day
$20
Delivery Time
Standard Ground
3-6 business days
if received and authorized by 1pm est
Two-Day
2 business days
if received and authorized by 9pm est
No one is willing to assist me with this and I just keep getting the runaround. I will NEVER recommend this company to anyone!
This was a gift for my daughter in law and now it won't be here in time. This is terrible customer service.
- Terrible customer service did not do anything to rectify my issue
- There was no resolution to my issue
Preferred solution: Price reduction
User's recommendation: NEVER!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ottawa, Ontario
Resolved: I did not get my second pair of the tea cup earrings and I have been charged for Two pairs. Delivery problem
I contacted them and they sent me my second pair of earrings within 3 business days. They also provided an apology for the inconvenience..
About
, , , ,
- Official company name: Kate Spade
- Specialty: fashion company
- Locations: owns and operates more than 200 stores worldwide
- Owner: Kate and Andy Spade
- Date of establishment: January 1993
- Daughter/Parent Companies: Kate Spade & Company
- Return policy: within 30 days of the original purchase date
- Delivery policy: ships worldwide through USPS carrier. There are Standard Shipping, Two-Day, Next Day, Standard Home, and White Glove. Free Standard Shipping is possible.
- Payment methods: Pay Pal, VISA, Master Card and American Express.
- Additional info: The boutique offers a wide range of products such as dresses, pants, T-shirts, hoodies, skirts, and many more. Kate Spade also offers a broad range of accessories such as sunglasses, watches, jewelry, handbags etc. The store offers gift cards and e-cards.
Kate Spade is ranked 979 out of 4781 in Footwear and Clothing category
USA
Brands Related to Kate Spade
Coach
“Ill be blunt - loved their products. I spent $300-500 every cpl mos. I got a back pack - used it 3 times...“
Coach Outlet
“I purchased the Molly Tote purse because it stated that it was leather, when it arrived it was so stiff...“
Liz Claiborne
“We should at least be able to talk to someone instead of a text or email we have drivers who would like...“
Coach Canada
“Upon my visit to Toronto in June 2022, I bought 2 Coach bags. As it turns out one of the bags with...“
Companies Similar to Kate Spade
Michael Kors
“Cant get a hold of customer service. I have only had the purse about a year and it started tearing on...“
Coach
“Ill be blunt - loved their products. I spent $300-500 every cpl mos. I got a back pack - used it 3 times...“
Coach Outlet
“I purchased the Molly Tote purse because it stated that it was leather, when it arrived it was so stiff...“
Macys
“While this started in February, it's still ongoing in December! It's long, but the details are needed to...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I need my second pair of earrings or for someone to contact me directly.