THIS IS A REVIEW OF KATE SPADE POLICY AND NOT ANY PARTICULAR STORE. So I ordered the COBBLE HILL TARYN bag on sale for $87. I put in my shipping information and by accident entered the wrong zip code, but kate spade still read the address correctly (even though the...Read more
I didn't like
- Unethical return policy
- Order cancelation
IN SEPTEMBER 2017 I SUBSCRIBED TO A "TRIAL" OFFER TO DR. GARY SMALL'S NEWSLETTER. LATER AFTER ONE NEWSLETTER, I DECIDED NO TO READ IT ANY MORE, SO I Canceled within two weeks. I have just spent about 40 minutes on their website trying to do this cancellation...Read more
First time Kate Spade customer, Im looking to purchase a purse for my girlfriend. After an exhausting 30 minutes of looking I find something that I think she would like and the price is around what I'm looking to spend $149 on sale (again Im not familiar with Kate...Read more
Kate Spade - Carry on luggage
Do not purchase the carry on luggage unless you are using it to travel by car. I was on a flight and they were going to charge me for the bag. I emptied everything out of it and the luggage weighted 4kg!!!! I was only allowed to take 5kg as a carry on!!!!!
Kate Spade - Long wait
Long wait on the phone. I'm driving to another state which is why I have waited. I just want to see how it will take. It's been 34 minutes
Kate Spade Handbag Review
I bought a purse from Surprise sales, the purse looked way off the color I saw from online, and it had a hole on the purses, also the zipper was not sewn well the bottom seams dont center, as the price they have it's just very poor quality very disappointing.
Short Review on December 29, 2016
Following my comment, I was contacted by a Kate Spade representative. I was sent a free return shipping label and no hassle refund. Due to their efforts to resolve my complaint, I have decided to give the company another chance. I purchased the original item. Waiting for product, will give update.
Kate spades store in Ontario Mill outlet California. The worse store manager and salesperson in the world. We went to katespade store located in Ontario Mill California and experienced the most horrible and insulting customer service ever. Here is how it happened:...Read more
I was making 2 purchases at Kate Spade and wanted to use 2 separate cards. They ran the 1st purchase and I swiped my debit card at which point it was declined. The cash is there so they supposedly reset and I swiped my card again. Since it wasn't declined, the clerk...Read more
I didn't like
- Checking out and the staff
Attempted to make a purchase 02/01/17 - your Las Vegas outlet declined purchase twice - Chase bank reversed the charges following investigation - 3 months later Chase bank reversed the charge and stated per NY Kate spade claimed charge was valid purchase - contacted...Read more
I will not recommend this brand name. I work on the warehouse before and they pay really bad. I but MK , Coach Dooney and Boorke and Tory Burch and the bags are really good quality . I have to change one coach in the past but never like this. I filed the warranty...Read more
I placed an online order and the amount on the bill I received through email was completely different from the charge that was put on my credit card. There were various hidden fees. NOTHING was detailed on the receipt -shipping, taxes, duty fees, US currency. I needed...Read more
I ordered a decorative armillary from Homeclick. A week or two later I received a telescope boxed in the armillary packaging. I called and after waiting 15 minutes on hold was able to explain the situation to the customer service agent who said I would be contacted in...Read more
So, my husband is currently deployed and thought it would be sweet to get me a e-gift card from Kate Spade, as he knows my love for some Spade (until now). I waited....and waited....and waited....and nothing popped up in my email about a Kate Spade E-Gift card....Read more
I didn't like
- Customer service
- Rip off
Do you have something to say about Kate Spade? What happened? What can we help you with?