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So, my husband is currently deployed and thought it would be sweet to get me a e-gift card from Kate Spade, as he knows my love for some Spade (until now). I waited....and waited....and waited....and nothing popped up in my email about a Kate Spade E-Gift card.

Well.... my husband emails them and they reply back with, oh, were working on the issue and she should get it in 3 - 5 business days. WTF? Why does it take THAT long for an "Electronic" card to go through?

So, of course I call them because my husband, who remember, is deployed can't handle this issue like I easily can. Well, the sales rep who instantly answered with attitude, stated "oh, yea your husband didn't enter in an email." Really? I have proof that he did! "Oh, yea he did.

And they seem to match, so I'm unsure why it didn't work, we will just say it was a system error." Really? We'll "just" say?! So, I asked why it would take 3-5 business days to get the card to me, since they clearly already took our money and they stated, "oh, because we have to manually enter it into the system and this is why it takes that long." Really? It takes that long for someone to enter in a few information bits.

I wasn't happy, so I got on the chat box to see if someone else would help. Of course, surprise, they didn't. They stated the same ***, and I said, well if we cancel, when can we expect a refund. "All gift cards sales are final".

Of course they are.... I'm SO NOT HAPPY WITH KATE SPADE...if you can't tell! What a company and what a joke!

Kate Spade needs to get their company together and learn how to give REAL customer service! That's fine, you don't want to send us a gift card but want to charge us, we'll just cancel it with our bank and see how you feel!

Reason of review: Order processing issue.

Kate Spade Cons: Customer service, Rip off, Fraud.

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