Thunder Bay, Ontario
0 comments
100% full Resolved

Update by user Dec 18, 2016

Kate spade finally decided to honor my warranty and sent me a replacement purse

Original review posted by user Nov 07, 2016

Before I even wore the purse the red dye from the handle had rubbed off on both the front and back sides of my purse leaving a red mark.Customer service told me it was not covered by their one year warranty as it was wear and tear.

Related: Kate Spade Handbag Review

Recommended that I hire a leather cleaning service at my expense .

I called my credit company for a copy of my receipt . I took the number from inside the pocket of the purse . I sent pictures and did everything they asked and was well within warranty timeline. I will never buy a Kate Soade product again.

Their warranty sucks and from what I can read from the tag inside my purse their products are made in China.

Review about: Kate Spade Purse.

Review #951011 is a subjective opinion of a user.

3.6
Product or Service Quality
Staff
Price Affordability
Warranty
Value for money
Website
Customer service
Location
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Kate Spade Handbag
Reason of Review / Monetary Loss Bad quality / $300
Preferred solution Not specified

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