Thunder Bay, Ontario
100% full Resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Update by user Dec 18, 2016

Kate spade finally decided to honor my warranty and sent me a replacement purse

Original review posted by user Nov 07, 2016

Before I even wore the purse the red dye from the handle had rubbed off on both the front and back sides of my purse leaving a red mark.Customer service told me it was not covered by their one year warranty as it was wear and tear.

Recommended that I hire a leather cleaning service at my expense .

I called my credit company for a copy of my receipt . I took the number from inside the pocket of the purse . I sent pictures and did everything they asked and was well within warranty timeline. I will never buy a Kate Soade product again.

Their warranty sucks and from what I can read from the tag inside my purse their products are made in China.

Review about: Kate Spade Handbag.

Reason of review: Bad quality.

Monetary Loss: $300.

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