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I bought my wife the Wellesley Camryn purse for Hanukkah online on November 25th, which was advertised with a shoulder strap (both the photo and description). When it arrived there was not a strap so I called to tell them and have them send one.

I was told they had to submit my complaint by email to their supervisor but it should be sent within 5 businesses days. After calling back and being told there was still no resolution I called a third time and asked for a supervisor. It was at that time I was told that the purse was falsely advertised with the shoulder strap (which was something my wife specifically wanted). I then was told they would email me a shipping label (since this was a sale item it normally wouldn't allow for returns).

Apparently they sent out something to their service reps letting them know they falsely advertise this item so they the person I spoke with agreed that it could be returned, but needed special approval since it was a sale item. Now after waiting almost a week I still haven't received the shipping label. I even asked if I could exchange it for the "Wellesley Camryn Small" purse since it was almost identical but slightly smaller with a shoulder strap (as long as that one was advertised correctly), but the customer service rep couldn't do that for me. I have now sent an email to customer service with no response.

I have a purse my wife does not want, and can't get a response from the company.

Terrible customer service! Very disorganized company, and false advertising!

Reason of review: Return, Exchange or Cancellation Policy.

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