Urbana, Illinois
2 comments
100% full Not resolved
1.0
Details
Warranty

A six month old bag, the both handles are wearing out. The actual use of the bag is just three month. I have purchase order to show the purchase date. Emailed Kate spade customer service, was told to one of their store to have bag examed. It was an online order and shipped to our home address. The closest store from me is two and half hour drive. The cost of driving to a store would be nearly $100. It is so disappointing.

Kate spade bag quality is even lower than that of Walmart bag. It is so sad. Daughter has a six year Coach bag, every stitch is fine after six years of abuse, and the straps are in good condition.

Reason of review: Bad quality.

Monetary Loss: $150.

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Anonymous
Charleston, South Carolina, United States #1229305

Well the reason your bag is faking apart is clear! The handles aren't meant to support a laptop!

Anonymous
to Anonymous Canal Winchester, Ohio, United States #1254738

You do realize they sell laptop bags, right? This bag looks to be a... laptop bag.

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