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I was trying to get a tax exempt refund for my purchase. I was using a shipping services and their address was supposed to be tax free. I kept explaining this to the rep but he wont listen. Kept insisting that i need to fax or snail mail the tax exempt form with my...
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#1191817
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I was calling to ask if you pick passenger on Market St and 6th St. . Nobody answered, I waited with anxiety, at the end the bus showed up. You need a phone when people can call when has a question. And somebody to give information from your end. People should feel...
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#1188456
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I ordered two bracelets for two different friends . First time , they cancelled my order without them telling me but they fixed it ; however , the bracelets never got delivered still . So I called again and the lady “took care of it “but eventually nothing got...
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1.0
#1181056
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I ordered a bag worth $400 on 12/21/17. Kate Spade emailed me on 12/22/17 saying my order was cancelled. I called Kate Spade and gave them all the infomation they asked for. A day after, they email me saying that the information I gave was worthless because They wont...
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Anonymous
Anonemployee

If your order was cancelled, you were never charged. Call you bank (likely PayPal as they're the worst at this) and tell them to release the authorization hold on your account...

1.0
#1164865
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Hey did anyone else order kate spade bags from their suprise sale last year 2017? My mother did and we never got a confirmation. The order came out of Shanghai and now we have 6,000$ in charges on her card coming out of Shanghai. Did anyone else have this issue? And...
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Anonymous
Anonemployee

You got scammed by a fake site. Kate spade does not ship from Shanghai. They have no service center there. If something seems too good to be true, it is. This Is not a kate sp...

3.9
#1164795
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Kate spade is ridiculous

I purchased a cameron street agenda on sale this year. When i attempted to order refills for 2018, they are sold out and apparently has been since october. I refuse to order a new $200 agenda just for the refills.
1.8
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
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Value for money
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#1159636
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Kate Spade - Useless

I got a kate spade agenda for Christmas. It had 2017 calender, no big deal right. Wrong. Contacted customer service and they are sold out with no new ones coming in. So what the *** am i suppose to do with a 2017 calender. Some one spent alot for some thing i cant use.
4.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1158623
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I ordered 2 agendas by accident because the website never took me to an order confirmation I went back and redid my order. (Also never received an email confirming the first order until about 20 minutes post order) Immediately following this I contacted customer...
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1.0
#1157842
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I went to pentagon mall and I had the worst customer service by these group of little girls who said they were the managers of the store. I thought only one store could have one manager but ok. I had two gifts from two different people from kate spade and wanted to...
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Anonymous
Kate

Of course there are multiple managers. When children like yourself come stomping their feet demanding to see one, do you really think it’s the same person working 7 days a wee...

1.1
#1153528
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Kate Spade - Informing me too late for out of stock and no problem solvin
During black friday, KS sent me an email about 70% reduced priced and so I ordered a few items as mostly gifts. In shippn information, I realised that one item is missing but total cost is reflected to shipped items. I’ve written an email and warned them about the...
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Anonymous
Anna

Yes!!! I experienced the same issue!! Had I not called they would have never informed me that the item was out if stock. Wont be ordering from them EVER again.

1.0
#1142976
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