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Kate Spade - Purse falling apart

Kate Spade - Purse falling apart
Kate Spade - Purse falling apart
My purse is falling apart. It’s less than a year old. The store and customer service are not helpful at all. They say two different things. I will never buy Kate spade again.
1.0
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Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Website
#1439704
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Kate Spade - IPhone XS Max Case and UNSTABILITY ring

I bought a clear and rose gold glitter case that came with the universal stability ring which is anything but. It quickly started flopping around and being unstable. It cannot he used as a stand as it has quickly become loose. I called them only to be told that there’s nothing they could do...try Best Buy! Seriously? For the $50 price tag simply for carrying the Kate Spade name...never again.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Website
#1438096
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Kate Spade - Item not received

I purchased a Kate Spade Wallet and as had it shipped to a freight company so they can forward it to the country where I lived. I have waited more than 15 days, and when I opened the box, it has nothing in it but wrapping tissue and purchase invoice! How stupid they are to ship the package via UPS without sealing the box! Anybody can open it before me without leaving any trace, and Kate Spade refused to take responsibility!
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1435898
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I received a gift from Kate Spade. I wanted to return it to the local store. There was a tag on it with the price torn off but had a bar code on it. The sales associate said I needed a receipt , with out it I could not return it and was told they had no return policy....
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1.0
I didn't like
  • Customer service representatives
#1427568
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First off, I would like to say that I am a huge fan of Kate Spades merchandise, but my experience today with an employee was nothing short of horrible. I was at a Kate Spade outlet store where upon seeing a rack of clothing items with a 60% off sign facing the front of...
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2.0
#1424915
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Ive been a loyal customer of Kate spade for years. Over $3000 spent on my account and i have always supported them. I bought a 300 bag and wallet 2 weeks ago. My items were shipped few days later. Its turns out that Kate Spade had written my order/waybill number on...
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1.8
#1422527
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The customer service was arguing with me saying the *** shipping system and the *** managing system they have is pretty common for lots of online shopping companies when I tried to ask for help to fix an issue! I pointed out that I am not here to have an argument with...
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1.6
#1422496
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Kate Spade - Canceled my order for no reason

I bought tote online and after 20 hours they cancel it due for Out Of Stock I check the quantity online and it was 5 of them What a lairs and stupid policy Will not buy from them again
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1422215
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I am extremely disappointed in Kate Spade. I have ordered $400 dollars of Kate Spade purses and wallets within the last month, one of the shipments priced at 136 dollars. The first package was supposedly unable to be delivered and “returned to sender.” Upon calling I...
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Anonymous
Frish

I made a 350$ order 3 weeks ago and last week I received someone else's 100$ order and when I called them they told me they'll email me the delivery label so I can send back t...

1.0
#1421152
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FORMER loyal Kate Spade fan.
FORMER loyal Kate Spade fan.
FORMER loyal Kate Spade fan.
FORMER loyal Kate Spade fan.
FORMER loyal Kate Spade fan.
FORMER loyal Kate Spade fan.
Want to INSTA-screw up your day? Want to destroy your confidence in a brand? Want to do both at the same time? Look no further, folks...all you have to do is toss $300 on a black leather Kate Spade top handle bag! All joking aside, I loved this bag so much I kept it in...
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1.0
I liked
  • Design
I didn't like
  • Quality
  • Customer service
#1415363
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