I thought you might like to know how your company treats your customers. They tell them what they want to hear but do not follow through on what they say.
It is obvious to me that Katespade.com does not care about their customers, and only says what they want to hear so they can get them off the phone but does not have any intention of doing what they say.
I purchased an item from the website-when it arrived it was not the same as the picture and they will not take it back even though they said they would issue a return order. after 10 phone calls and as many emails and 5 weeks- the return order still has not arrived
Review about: Kate Spade Handbag.