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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
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I made a HUGE mistake of ordering for the first time from the supposedly prestigious katespade.com. I unfortunately placed the same order twice which is likely to open sometimes.

I called them right away requesting them to cancel one of the duplicate orders. Today was the 5th time I called customer care and every time they assure me that they will be canceling the order and that the request for cancellation didn't get through properly. How many times can a cancellation request go wrong? unless Kate spade has employed retarded customer care employees.

I'm still waiting for one of the orders to be cancelled. If it doesn't happen Kate Spade will loose a customer forever and I will make sure I post this on facebook to let people know how fraudulent the company is.

Review about: Kate Spade Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $130.

Preferred solution: Full refund.

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Anonymous
#1482045

And they shipped the order after all the pain. Big time cheats

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